ISO Training
  ISO 9001
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Root Cause Analysis
“75% of all defects are due to process non-conformance.”
Scott R. Garberding
Vice President Supplier Quality
DaimlerChrysler Corporation

Course Outline

4 Section 1
Procedure

Teaches a corrective action procedure that incorporates the '8 Disciplines' of problem solving adapted from the works of Ford Motor Co., Karoru Ishakawa and Kepner-Tregoe.  It includes steps for determining ownership, defining the problem, isolating and containing the problem, defining and verifying the root cause, choosing a corrective action, implementing permanent corrective actions, preventing recurrence and acknowledging the improvement.

4 Section 2
Understanding our Processes

Illustrates how the requirements of ISO-based management systems apply to one of your key processes and communicates the primary causes of product nonconformity.

4 Section 3
Analytical Thinking

Discusses the four analytical thinking processes: 1) situation analysis,
2) problem analysis, 3) decision analysis and 4) problem prevention analysis; and, how they are applied in problem solving, corrective action and preventive action processes.

4 Section 4
The 7 Tools of Quality

Presents the 7 tools of quality (statistical techniques) that Kaoru Ishakawa described in his best seller, Guide to Quality Control.  Dr. Ishakawa was honored with ASQ’s Shewhart Medal for his outstanding contributions to the development of quality principles and techniques that are used in root cause analysis and the corrective action process.

4 Section 5
Teamwork

Even with experience and subject matter expertise difficulties arise when trying to define and verify root cause. This section defines the team roles – champion, leader, member, facilitator – and their responsibilities and discusses the dynamics of teamwork in root cause analysis and the corrective action process.

4 Section 6
Leadership

This section focuses on the skills – directing, coaching, supporting, delegating – team leaders need, and when to use them in facilitating effective root cause analysis and corrective action.

4 Section 7
Reporting

Presents a step-by-step example of how to prepare a report based on the eight disciplines.

Course materials include a colorfully illustrated, 29-page course workbook tailored for your industry;  numerous handouts;  forms; case studies; and, solutions.

How participants rated a recent workshop…

Participant's average test score on the 25-point post assessment was 96%.

Working in multi-disciplinary teams, participants:

1) reviewed procedures for corrective and preventive action;

2) identified the effects of inaccurate, untimely or incomplete process input (Ishakawa - material,    methods, people, equipment and environment) for several of the organization's critical processes;

3) identified both current and potential application of the 7 Tools of Quality;

4) completed cause and effect analyses of problematic situations and calculated the costs to the organization for each cause and effect; and,

5) completed a root cause analysis, applying "Is/Is Not" analysis, and correctly identified the root cause.

Participant's comments on this 'how-to' course:
     "Good materials, Marty was a good teacher, not boring."
     "Great Job!  Thanks."
     "A great deal was covered in a short time"
     "Very good information!"
     "This course was practical for use in my role in this company."

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Last Updated 11/10/2017

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