This ISO 9001 Internal Quality Auditor course provides the body of knowledge necessary to assist candidates in developing; improving and implementing ISO 9001 process based audit programs. It teaches the strategies and
tactics for planning, conducting, recording, and reporting results.
"Internal auditors need to look at process in- puts, outputs and interactions with the same diligence as CB [certification body] auditors."
Randy A. Dougherty,
Director of Accreditation, ANAB
"During the audit, information relevant to the audit objectives, scope and criteria, including information relating to the interfaces between functions, activities and processes, should be collected by appropriate sampling and should be verified."
Clause 6.5.4 Collecting and verifying information
we provide the tools and techniques, including electronic handouts!1
1. Created in Microsoft Word® usage requires compliance with an end user license agreement (EULA). One copy provided for each organization attending upon request.
During the 2-day course (a 3-day course is available for on-site) structured experiences, simulations, participative learning materials, learning activities and case studies - all provide learning by doing.
To demonstrate comprehension of definitions, concepts and techniques, and/or to meet qualification requirements, a test is provided at the end of the course. If needed, re-takes are available free of charge.
This internal auditor course is filled with invaluable information and experiences gained while conducting ISO 9001:2015 audits. Numerous handouts are also presented to facilitate understanding and application.
"Auditing is characterized by reliance on a number of principles. These make the audit an effective and reliable tool in support of management policies and controls, providing information on which an organization can act to improve its performance."
· The Process Audit Approach
· Understanding and auditing the "context of the organization" and "risk"
· Learn about the 6 requirements to maintain documented information and the
18 requirements to retain documented information and, how to audit them
· How to review the ongoing control over the linkages between the individual processes within the system as well as their combination and interaction in meeting the requirements of ISO 9001:2015
· Defining "audit criteria" as required in clause 9.2.2 b)
· ISO 19011:2011 Guidelines for auditing management systems, e.g.:
- Qualifications, conduct, personal attributes and audit management capabilities
- Principles of auditing
· Defining audit objectives, establishing the audit programme, correction, corrective action and follow-up
· Adapting who, what, how and how many to audit planning
· Writing audit findings
· Review best practices for writing Process Effectiveness Assessment Reports
· Auditing customer specific requirements