Jaeger-Holland, Inc. has successfully guided steel makers, steel service centers, machine shops, metal stampers, injection molders, blow molders, compression molders, thermoformers, tooling manufacturers, heavy equipment manufacturers, chemical processors, lubricant manufacturers, food processors, distribution companies, catalogue companies and service organizations from implementation through registration.
We have assisted over 1,000 organizations, from Fortune 50 to small entrepreneurial businesses achieve their implementation and training goals. We guided the first chemical surfactant manufacturer in the US to ISO 9001:2000 registration, the first two metal stampers in the State of Illinois to QS-9000 (predecessor to ISO/TS 16949) registration and the first aerospace gear manufacturer in the State of Illinois to SAE AS9100 B registration.
Our implementation process begins with an assessment of where the organization is at relative to customer requirements as well as the ISO 9001:2008 requirements. This assessment identifies any gaps in the quality management system and the steps needed to bring the organization into conformance.
Overview of ISO 9001:2008
We have presented management overviews of the ISO 9001 standard to literally thousands of managers in both public and onsite presentations. Some client comments regarding our implementation services and training can be found on our Client Feedback page.
Developing your process documentation
Our hands on approach takes into consideration the availability of personnel and time. If needed we can even draft your organization's quality manual with your subject matter experts' input. The quality manual, required by the standard, aids in implementing your quality management system; communicates your processes and their interaction; describes your policies and your quality management system; and ensures that all applicable requirements are addressed.
Process mapping and work
We can provide expert guidance in process mapping and development of work instructions. We can assist you in implementing your procedures, ensuring conformance to ISO 9001:2008 requirements. A robust implementation brings many benefits, including: standardization, improved levels of customer satisfaction, increased market share and greater competitive position.
Conducting internal audits
Our OJT approach with your internal auditors ensures training effectiveness and value added auditing. Internal auditing will assist your organization in achieving its business objectives and provide invaluable feedback for sustaining your organization's improvement initiatives.
Corrective and preventive actions
Jaeger-Holland, Inc. can also assist organizations in identifying and tracking customer complaints, implementing both a corrective action system to prevent recurrence of problems and a preventive action system to prevent potential problems from occurring.
Pre-assessment and follow-up evaluation
We can perform a pre-assessment of the implementation of your quality management system and documentation, to ensure conformance to ISO 9001 requirements. Any findings are accompanied with appropriate recommendations and directions.